We accept the following credit cards: MasterCard, Visa, American Express, and Discover. We will only charge you once your order has shipped. We also accept payment via PayPal. If you choose to use this method, you will be directed to the PayPal website, where you will be prompted to log in and process your payment. You will then be redirected to our merchant's website once your transaction is complete.
Yes. You can place an order without any obligation to subscribe to the newsletter. However, we recommend creating one if you wish to check your order history, access exclusive discounts, and early drops.
This email is automatically sent to your email address when you place an order. If you have not received an order confirmation within 24 hours, please contact us at info@nerottico.com for any issues with your order. Also, please check your spam or promotions folder before contacting us, in case the order confirmation has been diverted there.
There is only a short window of time between when you place your order and when we start processing it. It may happen that the order takes longer to be processed. If you contact us immediately after ordering, via info@nerottico.com, we may be able to cancel the order before it is processed. Otherwise, we will ship the order, and you can return it to us, if you wish, once received.
Orders requiring shipping within Italy will be delivered within three to five business days. Shipping to countries outside of Italy may take up to 14 days. If your order has not been delivered within the expected timeframe, please contact us and we will verify the status of your order.
nerottico.com ships to most regions of the world.
Yes. We will provide you with updates at every stage of your order, from the moment you place it until it is shipped and delivered. In the delivery confirmation emails, you will receive a tracking code that you can use to check the status of your order online.
We only accept returns within 30 days of receiving the item and only if the following criteria are met.
- Defective, unwashed, unused item, in original packaging with tags attached.
We absolutely accept returns of accessories within 30 days of delivery, provided they are undamaged, unused, and in their original packaging with all labels and tags attached.
Returns are not accepted if the purchased size is incorrect; in that case, only a "size exchange" is permitted. You can find the "size chart" for each item within the product description
Shipping costs for "returns" or "exchanges" are the responsibility of the customer.
At Nero Ottico, we craft every garment with a clear philosophy: aesthetics, material integrity, and operational transparency. This is why the management of fiber composition and the traceability of raw materials follow a structured protocol that is compliant with Regulation (EU) 1006/2011.
Each Nero Ottico item is registered with its certified composition, verified and cataloged according to the official fiber names stipulated by European legislation. For some products, we choose not to include visible labels to preserve aesthetic cleanliness and wearability: in these cases, the composition is still available in this section, accompanied by internal technical documentation that guarantees its authenticity.
The supply chain is monitored from the entry of raw materials to the final product. For each garment, we maintain:
- Dedicated technical sheet
- Supply batches and certifications
- Origin and nature of fibers
- Quality and compliance checks
This allows us to guarantee a level of total transparency, without compromising the aesthetic of the product.
Some details present on our items - such as raw edges or the absence of sewn labels - are design choices that reflect our visual language. Each garment is constructed maintaining a balance between technique, vision, and identity: it is our signature, recognizable and intentional.
